Custom Software Built Around Your Business

The challenge

Running a 500-strong SIA-licensed workforce across London, the operations team juggled shift publishing, staff requests, approvals, timesheets, payroll, holiday, client invoicing, recruit onboarding, Right-to-Work checks and vetting — all across spreadsheets, paper and three off-the-shelf tools that didn't talk to each other.

What we built

We spent time on site and in the back office until we fully understood how the business actually ran — the shift-bidding rules, the vetting stages, the way clients were invoiced. Then we built a single bespoke platform covering all of it: shift publishing and staff self-service requests, approval and allocation, timesheets and payroll, holiday, client invoicing, recruit onboarding with Right-to-Work checks, screening and vetting workflows, automated reminders, and live compliance tracking. No generic paid-for platform covered this end-to-end — the off-the-shelf options each handled one piece and left the rest to spreadsheets, which is exactly the problem we solved.

The challenge

We were paying a hefty monthly fee for an industry app that did the job — but it was expensive, and it only covered about 75% of what we actually needed. We worked around the missing 25% with spreadsheets, manual follow-ups and duplicate data entry, which ate time and left gaps. The cost kept going up yet the fit never improved, and with annual contract changes we weren't able to make the required changes to the off-the-shelf product to accommodate these changes.

What we built

We built a custom solution tailored to the business that covers 100% of their requirements — referrals, eligibility, attendance, funding claims, outcomes and certificates — with no spreadsheets or workarounds left over. The monthly subscription cost is gone entirely, replaced by a system they own outright and that does exactly what they need.